Terms & Conditions

Last updated: October 10, 2025

These Terms & Conditions (“Terms”) govern your use of Dar El Salam Travel’s websites, applications, and travel-related services (the “Services”). By accessing or using the Services, you agree to these Terms.

1) Who We Are

Dar El Salam Travel (“Dar El Salam,” “we,” “us”) acts as a travel organizer/retailer for trips that may be provided by independent third-party suppliers (airlines, hotels, ground operators, cruise lines, activity providers, insurance companies, etc.). We do not own or control the suppliers and are not responsible for their acts, errors, or omissions, except as required by law.

2) Eligibility & Your Responsibilities

  • You must be at least 18 and able to enter a binding contract.

  • You are responsible for the accuracy of all information you provide (names exactly as on passports, dates of birth, contact details, payment information).

  • You are responsible for passports, visas, entry requirements, vaccinations/health documents, and complying with destination laws (including customs and currency regulations).

  • You agree to review all confirmations upon receipt and promptly report any discrepancies.

3) Bookings, Pricing & Payments

  • A booking is confirmed when we (or the supplier) issue written confirmation and receive required deposits/payments.

  • Pricing: Prices are in U.S. dollars unless stated otherwise and are subject to change before full payment due to supplier or currency changes, taxes, surcharges, or government fees. We will notify you of material increases; if you do not pay, services may be canceled.

  • Deposits & Final Payment: Due per the invoice/itinerary. Missed payments may result in cancellation and supplier fees.

  • Payment Methods: We accept payment methods shown at checkout/invoice. Payments may be processed by third-party processors. Chargebacks without first attempting good-faith resolution may be treated as cancellation by you and subject to fees.

  • Special Requests/Accessibility: We will pass along requests to suppliers but cannot guarantee fulfillment. If you need accessible accommodations or assistance, please notify us in writing as early as possible.

4) Changes, Cancellations & Refunds

  • By You: Changes or cancellations must be submitted in writing. Supplier terms control fees and refunds (often nonrefundable or subject to escalating penalties as travel dates approach). Our administrative fees may apply in addition to supplier fees.

  • By Suppliers or Force Majeure: Suppliers and/or we may modify, re-route, or cancel itineraries due to operational needs, weather, natural disasters, epidemics, strikes, political events, government actions, or other events beyond reasonable control (“Force Majeure”). Where possible, reasonable alternatives will be offered. Refunds are subject to supplier policies; travel insurance is strongly recommended.

  • Air Tickets: Most airfares are highly restrictive, nonrefundable, and subject to change/cancellation penalties per airline fare rules. No-show typically forfeits the entire fare.

5) Travel Documents & Health

  • You must carry valid passports (with required validity), visas, and health/vaccination certificates. Entry is not guaranteed; decisions rest with authorities.

  • Some destinations/activities involve risks (e.g., terrain, weather, public health). You assume all such risks and are responsible for consulting healthcare providers and reviewing official advisories before travel.

6) Insurance

We strongly recommend comprehensive travel insurance (trip cancellation/interruption, medical, evacuation, baggage, supplier default). If you decline insurance, you assume all financial loss associated with trip changes, cancellations, delays, or medical needs.

7) Supplier Responsibility & Limitation of Liability

Suppliers are independent entities and responsible for providing their services. To the fullest extent permitted by law:

  • We are not liable for acts/omissions of suppliers or for personal injury, illness, death, property damage, or other losses arising from supplier actions or Force Majeure.

  • Our total liability for claims arising from or related to the Services will not exceed the amount you paid to us for the relevant booking giving rise to the claim.

  • We are not responsible for incidental or consequential damages, lost profits, or punitive damages.

Nothing in these Terms limits liability where such limitation is prohibited by law.

8) Code of Conduct

You agree to behave respectfully toward staff, guides, and fellow travelers; comply with instructions for safety; and refrain from illegal or disruptive conduct. We may remove any traveler whose behavior poses a risk or substantial disruption, without refund.

9) Travel Advisories & Risks

You are responsible for reviewing governmental travel advisories (e.g., U.S. Department of State, CDC) and for making informed decisions about travel. By booking, you acknowledge inherent risks and accept responsibility for your choices.

10) Sanctions & Export Controls

You represent that you are not subject to sanctions and will not use our Services in violation of U.S. sanctions, export controls, or anti-money-laundering laws.

11) Intellectual Property & Site Use

All content on our website (text, graphics, logos, images) is owned by or licensed to Dar El Salam and protected by law. You may not copy, modify, or distribute content without permission. You may not use the Services to engage in fraud, scraping, or security violations.

12) User Content

If you submit reviews, photos, or other content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with the Services and our marketing. You are responsible for the content you submit and for obtaining permissions from identifiable individuals.

13) Privacy

Your use of the Services is also governed by our Privacy Policy (see above). By using the Services, you consent to our data practices.

14) Disclaimers

Except as expressly provided, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Some jurisdictions do not allow disclaimers of implied warranties; portions of this section may not apply to you.

15) Indemnification

You agree to defend, indemnify, and hold harmless Dar El Salam and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your breach of these Terms, your misuse of the Services, or your violation of law or third-party rights.

16) Governing Law; Dispute Resolution (Arbitration)

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Informal resolution: Before filing a claim, you agree to contact us at [email protected] and allow 30 days to try to resolve the dispute informally.

Binding arbitration & class-action waiver: Any dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You and we waive any right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected] with subject “Arbitration Opt-Out” and your name and contact information. If you do not opt out, arbitration is the exclusive means of dispute resolution (except for claims that may be brought in small claims court).

17) Changes to Services & Terms

We may update the Services and these Terms from time to time. Updates are effective when posted, unless a later date is specified. Your continued use after changes means you accept the updated Terms.

18) Severability; Entire Agreement

If any provision is invalid or unenforceable, the remainder remains in effect. These Terms, together with written booking confirmations and our Privacy Policy, constitute the entire agreement between you and us regarding the Services.

19) Contact Us

Dar El Salam Travel
Email: [email protected]
Phone: 1-866-327-7252