Privacy Policy

Last updated: October 10, 2025

Dar El Salam Travel (“Dar El Salam,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you use our websites, mobile applications, communications, and services (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy.

1) Information We Collect

Information you provide

  • Contact details (name, email, phone, address).

  • Traveler details (date of birth, passport information, nationality, frequent-flyer numbers, meal/seat preferences, emergency contacts).

  • Booking and payment details (itinerary, rooming lists, billing address; payment tokens from processors—we do not store full card numbers).

  • Communications (emails, forms, support requests, reviews, survey responses).

  • Marketing preferences (e.g., email opt-ins).

Information we collect automatically

  • Device and usage info (IP address, browser, device type, pages visited, links clicked, date/time).

  • Cookies and similar technologies to remember preferences, analyze usage, and personalize content. See Cookies below.

Information from third parties

  • Travel partners and suppliers (airlines, hotels, ground operators, insurance providers) related to your bookings.

  • Payment processors and fraud-prevention partners.

  • Marketing and analytics partners (e.g., aggregated metrics).

2) How We Use Your Information

We use your information to:

  • Provide, confirm, modify, and support bookings and travel-related services.

  • Communicate about itineraries, updates, disruptions, service messages, and support.

  • Process payments, prevent fraud, and manage chargebacks.

  • Personalize experiences and recommendations.

  • Operate, protect, and improve our Services (including analytics and troubleshooting).

  • Send marketing communications where permitted (you can opt out at any time).

  • Comply with legal obligations and enforce our terms.

3) Sharing Your Information

We share information as needed to provide Services and as permitted by law:

  • Travel suppliers (airlines, hotels, tour operators, transportation, guides) to fulfill your booking.

  • Service providers (IT hosting, payment processing, email delivery, analytics, customer support) under confidentiality agreements.

  • Business transfers (merger, acquisition, asset sale).

  • Legal and safety (to comply with law, protect rights, prevent fraud or abuse, or respond to lawful requests).

We do not sell your personal information.

4) International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States and destinations necessary to fulfill your travel. Where required, we implement appropriate safeguards.

5) Data Retention

We retain personal information for as long as necessary to provide Services, comply with legal obligations (including tax and accounting), resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

6) Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure; please use caution when transmitting information online.

7) Your Choices

  • Marketing emails: Opt out via the “unsubscribe” link in our emails.

  • Cookies: Control cookies via your browser settings or our cookie banner (where available). Disabling certain cookies may affect site functionality.

  • Account/Booking info: You may request access, correction, or deletion (subject to legal limits) using the contact details below.

8) Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, or to object/restrict certain processing.

  • California/CPRA: You may request (a) categories and specific pieces of personal information collected; (b) sources, purposes, and categories of third-party disclosures; (c) deletion; (d) correction; and (e) to opt out of “sharing” for cross-context behavioral advertising (we do not sell personal information). We will not discriminate against you for exercising rights.

Submit requests using the Contact Us section below. We will verify your identity before responding. Authorized agents may act on your behalf where permitted.

9) Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate consent. If you believe a child provided information, contact us to delete it.

10) Cookies & Similar Technologies

We use:

  • Essential cookies to enable core functionality (security, bookings).

  • Performance/analytics cookies to understand usage and improve the site.

  • Preference cookies to remember settings.

  • Advertising cookies (if used) to deliver relevant ads and measure performance.

Manage cookies via your browser or our banner. Some third parties may also set cookies when you interact with embedded content.

11) Do Not Track

Our Services do not currently respond to Do Not Track signals.

12) Changes to This Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Significant changes will be posted on this page or communicated as appropriate.

13) Contact Us

Dar El Salam Travel
Email: [email protected]
Phone: 1-866-327-7252